Social Networking: The New E-Mail, and So Much More

As I was perusing the web for social networking articles, I ran across this one from Nielsen Online, a service of the venerable Nielsen Company (yes, the TV ratings providers), has announced a new study, “Global Faces and Network Places.” The study finds that social networking and blogs collectively are now the fourth most popular online activity category – ahead of personal e-mail.

Such “member communities,” as Nielsen Online terms them, are also growing twice as fast as search, portals, PC software, and e-mail, the other largest online activity categories. Put another way, two-thirds of those online spend almost 10 percent of all time spent on the Internet participating in these communities.

These findings demonstrate and underscore that users across the globe want to do more than simply exchange static, text-centric messages. They want to interact, to collaborate, to share, and to discover, together. And they don't want to have to jump through hoops to do it, or tolerate delays or unpredictable events interposed by the vagaries of e-mail infrastructures.

So, what's next?

The easy, straightforward, and consistent access to all currently disparate member communities, on demand and on the road. That is, a single interface to all of the communities you care about, that runs on your mobile communications device of choice. An interface that evolves with your needs and wants, thanks to an extensible, flexible back-end platform. And an interface that gains new features that engage even more constituencies.

This is the MobileTribe vision, and what we've been spending so much time and effort building and refining. Download the software, consolidate access to your social networks, and take it with you. And stay tuned, as the MobileTribe vision and community expand. We promise to make it worth your while – and to make it as easy as possible to tell all of your closest friends about it, wherever you may be.

Michael Dortch

MobileTribe: One Way “Unified Communications” Becomes “Unbridled Collaboration?”

So. This whole “social media” thing. Hmm.

I mean, I get it on a personal, visceral level. But for business, only a little so far. Not so much. I keep waiting for things to move forward a bit further.

I think as good a map as any is the blog post “10 Ways Social Media Will Change in 2009,” by Ravit Lichtenberg, founder and chief strategist of Ustrategy.com, “a boutique consultancy focusing on helping startups succeed,” according to the founder herself. I'm particularly focused on the following ways cited by Ms. Lichtenberg (although I agree with all 10 of them and urge you to read them all):

2. Creating Meaning and Value;
3. Enabling Convergence;
5. Creating Relevant Social Networks;
6. Innovating in the Advertising Space;
7. Helping People Organize Their "Old" Social Media Ecosystem; and
10. Making Money.

I believe that those companies and services that focus on the above imperatives will not only help me to understand more completely what all the fuss is about, but will actually make money and deliver value. And I believe there are candidates already among us.

One matched pair of such candidates is the combination of iSkoot and INQ, featured in a clear and well-written article by Marguerite Reardon of CNET News on Mar. 11, 2009, the two companies are working together to enable inexpensive mobile telephones to access Web-based social media and collaboration features akin to those supported by more expensive “smart phones” and monthly data plans. iSkoot will supply software development tools and support to incumbent telephone-makers, while INQ focuses on delivering new, low-cost phones incorporating the iSkoot features, according to the article. Since iSkoot pioneered bringing the low-cost Internet-based Skype telephone service to mobile phones, I'm at least guardedly optimistic here.

Another worthy candidate, and my personal favorite to date, is MobileTribe. The company just announced version 2.0 of its software, which now supports access to Facebook, Google, MySpace, Orkut, Plaxo, and Yahoo! collaboration and social media features via a single application. And since MobileTribe can re-format (or “transcode”) streaming content on the fly, users can share pictures and videos from, for example, YouTube or MySpace through that same application. There is even integration with the JaJah Web-based telephony service, for inexpensive voice communications with your consolidated friends. (I've played with the MobileTribe 2.0 software, and the user interface is pretty nifty – it's easy to switch from one service to another, and to select among address books, blogs, e-mail, friends, pictures, and videos.)

MobileTribe currently supports BlackBerry devices and a growing range of smart phones. Also, I'm told that support for more business-oriented social networks such as LinkedIn are coming. I'm thinking that a “business class” version of the software focused on consolidating business users' access to FaceBook, LinkedIn, Plaxo, other so-called “professional networks” and perhaps internal corporate networking and collaboration features has got to be in the offing as well.

MobileTribe may represent the most advanced current vision of how that long-desired Holy Grail, “unified communications,” actually works and makes money in real life. As new advertising and other revenue-generating models join the party, users should increasingly gain new abilities to decide with whom, how, and when to communicate and collaborate, from wherever they are, using the devices most convenient for them at the time. This is the kind of unified communications that can enable the broadest possible range of ad hoc, yet well-managed collaboration choices, for the broadest range of users, business and otherwise.